Layoffs coming: US telecom carrier Verizon warns customer service employees
US telecom carrier Verizon has warned its customer service employees about impending layoffs as part of “restructuring” and “streamlining” measures.
Over 6,000 employees received a pre-recorded message from the company about upcoming “significant” layoffs, reports The Verge.
They were told they would be able to accept a severance offer (two weeks per year of tenure) or, in select cases, apply for roles to “transition to the next stage of your career journey”.
According to an internal document provided to The Verge, those roles revolve around customer experience, loyalty, and technology positions.