Jio Haptik, B2B platform IDfy tie up for WhatsApp KYC solution

Conversational commerce platform Jio Haptik and business-to-business (B2B) technology provider IDfy have partnered to develop a solution for companies to onboard users and partners and complete the end-to-end KYC process on WhatsApp, Jio Haptik said on Tuesday.

The platform can also be deployed for use cases like loan applications and merchant onboarding.

“Our joint focus is on providing solutions by maximising the potential of WhatsApp as a messaging app for brands like IDfy to streamline support while ensuring convenience and customer satisfaction,” said Aakrit Vaish, cofounder and chief executive of Haptik.