Chennai Metro gets WhatsApp chatbot for ticketing, other services

Chennai Metro Rail Corporation Limited (CMRL) on Thursday (May 18) launched WhatsApp chatbot-based QR ticketing service. The WhatsApp chatbot is aimed at making everyday commuting more efficient and seamless for people in the city. Commuters will now no longer have to wait in queues to book their tickets as it can all be done quickly within their WhatsApp.

“At Chennai Metro Rail Corporation we have always been at the forefront of providing the best-in-class services to our customers. The WhatsApp chatbot will provide commuters a faster and easy digital solution at their fingertips. Passengers can now conveniently book their tickets, check fares, and avail a host of other related services from within the safe and reliable interface of their WhatsApp. And this will add immense value and convenience to commuters by saving their time and doing away with long queues,” said MA Siddique, MD and CEO, CMRC.