National consumer helpline number to be integrated with WhatsApp

The government is working towards integrating the national consumer helpline number (1915) with WhatsApp, which would enable consumers across the country to lodge their complaints against any product or service in an easier manner and would also ensure better tracking of their complaints.

According to official sources, the Consumer Affairs Department is in the process of integrating the consumer helpline number with WhatsApp.

As of now, if there are any product or service-related complaints, a consumer can either call the national consumer helpline number or lodge a complaint through the department’s website. However the helpline number’s integration with WhatsApp will make it easier to lodge complaints and even track them.