BPM Companies turn to cost-saving deals in new normal

Business process management (BPM) firms are bagging more cost-saving deals as clients prioritise on cost-cutting and beating inflation.

Genpact, the largest homegrown BPM player, said around two-thirds of deal conversations with clients are about reducing costs amid macroeconomic uncertainties, from a situation over the last three years where the focus was on growth.

“If I now look at our demand view today versus 12 months back, one of the biggest changes that has happened is many of our clients and their industries are worried about a slowing world in terms of growth,” said NV Tyagarajan, CEO, Genpact.