DoT allows telecom operators to digitise customer application forms

Telecom operators have been allowed to digitise customer application forms, a move that is expected to ease updation of subscribers” data.

The provision also frees telecom operators from storing paper customer application forms (CAFs) in warehouses.

“Telecom service providers (TSPs) are permitted to store the digitally scanned coloured copies of the paper based CAF documents. Digitally scanned copies of the CAF documents must be maintained for all the active customers,” the Department of Telecom guidelines for digitisation of paper CAFs said on Monday.

The CAF documents comprise CAF along with proof of identity and address documents.