Uniphore Technologies acquires Israeli firm Jacada

Uniphore Technologies, a company using artificial intelligence to improve an enterprises’ customer service calls, has entered into an agreement to acquire Israeli contact centre automation provider Jacada to make it easier for customers to integrate its solutions using the latter’s low code/no code platform.

The acquisition comes after Uniphore raised $140 million in Series D funding led by Palo Alto-based Sorenson Capital Partners in March, and ties in with its move to grow its capabilities for which it also acquired Emotion Research Labs earlier this year.