Restaurant owners slam Zomato over rejection policy

A few restaurant owners recently took to social media to point their objections towards food delivery app Zomato’s order rejection/cancellation policy. The policy has been viewed by many as an unfair practice and is the latest instance of friction between the IPO-bound Zomato and restuarants.

On Friday, Riyaaz Amlani, whose Impressio Handmade Restaurant runs Smoke House Deli and Social restaurants, posted on Twitter screenshots of the updated cancellation policy.

The policy states that in the event of a restaurant rejecting an order, it is liable to pay the customer 25 per cent of the order amount or a minimum of Rs 25 up to Rs 200. As per the document seen in Amlani’s tweet, Zomato also stated that if a restaurant’s daily rejected orders exceeded 3 per cent,