NPCI launches dispute redressal mechanism for BHIM-UPI users

The National Payments Corporation of India (NPCI) on Monday said it has gone live with ‘UPI-Help’ on the BHIM (Bharat Interface for Money)-Unified Payments Interface (UPI) channel, as part of its Digi-Help stack. The redressal mechanism is aimed at creating a hassle-free experience for BHIM UPI app users regarding resolution of various issues.

UPI-Help will enable BHIM UPI users to use their app to check the status of pending transactions, raise complaints for transactions that have not been processed or money not credited to the beneficiary and raise complaints for merchant transactions.

“UPI-Help can resolve complaints online for person-to-person (P2P) transactions.