BHIM UPI customers can raise complaints through platform: NPCI

Customers using BHIM UPI for digital transactions will now be able to check the status of their pending transactions as well as raise complaints instantly, with the addition of a new feature on the payments platform.

The National Payments Corporation of India (NPCI) on Tuesday said the move is in line with RBI’s vision of a customer-friendly and transparent redressal mechanism.

NPCI has gone live with ‘UPI-Help’ on BHIM UPI, a part of Digi-Help stack by NPCI, according to a release.

To begin with, NPCI has gone live on the BHIM app for the customers of State Bank of India, Axis Bank, HDFC Bank and ICICI Bank.

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