RBI announces proposals to strengthen grievance redressal for digital payment users

The Reserve Bank of India on Friday announced a slew of measures to strengthen grievance redressal and security features for users of digital payments in the country.

They include setting up of an integrated Ombudsman platform, a 24*7 customer helpline to address payment systems related queries and outsourcing norms for payment companies availing services of third-party players for stricter monitoring.

The central bank governor Shaktikanta Das announced these measures on Friday during the Monetary Policy Committee (MPC) address to strengthen and deepen India’s digital payments network to gradually replace cash-based transactions in the country.