Mumbai: Call centre contacts 4,600 defaulters, penalty of Rs 1.12 crore recovered

The Mumbai traffic department, which had recently initiated multiple drives to make violators pay fines, has managed to recover Rs 1.12 crore of the pending Rs 317 crore in the last 24 days. The amount has been recovered against 2,593 challans with the help of a dedicated call centre that the traffic department had set up to recover pending dues.

Under the e-challan system introduced four years ago by the Mumbai traffic police, fines were not accepted in cash. Violators had to either pay by card or visit the website of the traffic police to pay dues. However, over the last four years, many violators have defaulted on payments. In all, 29 lakh challans, with a total fine value of Rs 317 crore, remained unpaid till 24 days ago.