We tap into our Indian talent base for innovation: Genpact CEO

BENGALURU: Business processing outsourcing (BPO) firms during covid-19 transitioned to a remote delivery model and are in no rush to return to offices. Genpact’s journey began in 1997 as the BPO unit of General Electric’s Capital International Services (GECIS). Since then, it has come a long way from being a typical BPO to a digital transformation services company. Listed on NYSE, Genpact employs about 50,000 people in India out of its total workforce of over 96,000. In an interview, NV ‘Tiger’ Tyagarajan, CEO, Genpact, talks about the company’s transition, growth drivers and the importance of skilling. Edited excerpts:

How has Genpact transformed over the years?

I think the whole world is rebranding itself and so am I. There is really no surprise. Evolution is the only way to survive and evolution means change.