When Zoom was founded out of an embarrassment

Eric Yuan, co-founder and CEO, Zoom Video Communications, on Friday, shared a memory from his days in Cisco WebEx when he was embarrassed to come to know that not a single user was happy with the service. In 2007, WebEx was bought by Cisco.

Talking to Rajan Anandan, President, TiE Delhi-NCR and MD, Sequoia Capital during the India Internet Day 2020 event, Yuan said, “I was 27 and Corporate Vice President of Cisco-WebEx. It was a year before I left the company when in the feedback we came to know that WebEx did not have a single happy customer. So I felt embarrassed. The WebEx Cisco collaboration wasn’t a good service to customers.”