Telcos should provide location grid of bulk users during verification for new connections: DoT

New Delhi: Telecom operators will now have to provide the location grid of the premises of bulk subscribers during physical verification for issuing new connections, according to a DoT order. Telecom companies will have to provide a point of sale code through a portal to law enforcement agencies, the order said.

The Department of Telecom (DoT) in an order issued on July 20 asked telecom operators to remove or correct gibberish text in consumer application form of all existing connections that were given to customers using electronic know you customer (e-KYC) and Digital KYC processes.