COVID-19: IBM sets up virtual agent on Andhra Pradesh govt website to answer citizens’ queries

Coronavirus pandemic: The Andhra Pradesh government’s National Health Mission chapter has collaborated with tech giant IBM to launch a virtual agent for providing information about the COVID-19, and to inform citizens about the response and measures being taken by the state to tackle the pandemic. The virtual agent has been launched on the portal of the Andhra Pradesh National Health Mission [covid19 (dot) ap (dot) gov (dot) in].

The virtual agent, called Watson Assistant for Citizens, can respond to citizens queries in English, Hindi as well as Telugu.

In a statement, Andhra Pradesh Commissioner of Health, Medical and Family Welfare Bhaskar Kattamneni was quoted as saying that IBM has been a trusted partner of the state government since long and it aids in ensuring better delivery of citizen services.