Airtel terminates call centre services from Karvy for alleged breach of rules, pact

New Delhi: Telecom company Bharti Airtel has terminated the call center services from Karvy Data Management Services due to alleged violation of GST law and terms of agreement.

“…….in exercise of its rights under Article 13 of the Call Center Master Services Agreement dated July 01, 2017, and all other enabling rights, Airtel hereby terminate the Agreements with the immediate effect,” the company said in an email to V Mahesh, Managing Director, Karvy Digikonnect Limited dated May 29.

The development follows several notices sent by Airtel, the latest being May 21, demanding Karvy to rectify tax defaults and submit documentary proof of compliance within seven days of issuing the notice, to which Karvy did not respond. ET has seen a copy of the emails.