Paper currency too icky, Ex-RBI man suggests banks get on WhatsApp

Hyderabad: As people are hesitant to deal with paper currency due to the COVID-19 crisis, banks need to exploit various tools such as WhatsApp to push digital plans, former RBI deputy governor HR Khan said here on Friday.

He said as lockdown prompted many organisations to adopt work from home culture, human resources aspects may be tweaked to focus on outcome rather than attendance.