Vodafone Idea launches AI powered virtual assistant for subscribers on WhatsApp

MUMBAI : Telecom operator Vodafone Idea, announced the launch of VIC – an artificial intelligence powered digital customer service and support virtual assistant for its customers. It is now live on the company websites, My Vodafone and My Idea Apps, and on one of the most popular messaging app, WhatsApp.

Vishant Vora, Chief Technology Officer, Vodafone Idea said, “In line with our digital first approach, we are constantly innovating and deploying technology based solutions which are cost effective, convenient and offer instant resolution for our customers. VIC, an AI powered intelligent customer service platform, developed by our technology partner, ORISERVE, is an industry first initiative and has huge relevance especially at a time when customers are house-bound.”