BPO cos in talks to restructure debt, add credit lines to deal with Covid-19 impact

Bengaluru: Call centre companies are taking steps to shore up their financial positions, with Startek’s CEO is forgoing his pay and talking to lenders to restructure its debt and Teleperformance looking for additional credit lines, as they face the deepest impact from the spread of the Covid-19 pandemic.

Voice services have been the hardest to transition to a work-from-home model, as there was little infrastructure available and clients were unwilling to allow private and sensitive data to be accessed outside the protected centres, ET has reported.

At Startek, the US-listed company that bought India’s Aegis, the CEO will forego all cash compensation for the year.