IndiGo opens first international call centre in Guangzhou

NEW DELHI: To tap the booming Chinese market, IndiGoNSE 1.07 % airlines has opened its first international call centre comprising six employees at Guangzhou in China to cater to queries from passengers who speak in Cantonese, Mandarin and English.

The Guangzhou call center was started around the same time the low-cost carrier started its flight operations between India and China in September last year. Currently, IndiGo operates a daily flight on Delhi-Chengdu route as well as on Kolkata-Guangzhou route.

“We are shortly going to announce a third service (flight) to China, which will commence within the first half of 2020. China is a market of great potential in our view, and we will continue to look for ways to expand our presence there,” Willy Boulter, chief commercial officer, IndiGo told PTI.