Facebook and eBay pledge to better tackle fake reviews

Facebook and eBay have promised to better identify, probe and respond to fake and misleading reviews, Britain’s Competition and Markets Authority (CMA) said on Wednesday after pressing the online platforms to tackle the issue.

Customer reviews have become an integral part of online shopping on several websites and apps but the regulator has expressed concerns that some comments may not be genuine.

Facebook has removed 188 groups and disabled 24 user accounts whilst eBay has permanently banned 140 users since the summer, according to the CMA.

The CMA has also found examples via photo-posting app Instagram which owner Facebook has promised to investigate.