Snags in net banking, mobile app services put HDFC Bank in a spot

MUMBAI : HDFC Bank Ltd’s credibility as a technology-led bank has taken a beating with its net banking and mobile banking app continuing to face disruptions over the weekend and customers finding it difficult to access their accounts. The bank’s lack of communication has added to the uncertainty and frustration customers have been facing for a week.

The bank assured customers that it had rectified the technical glitch in its online banking facility. “We would like to state that the technical glitch has been rectified. Our NetBanking and MobileBanking App platforms have now stabilized. Once again, we would like to sincerely apologize for all the inconvenience caused,” HDFC Bank said on December 5.