Sensing growth, Teleperformance may up headcount to 150k

BENGALURU: Teleperformance could double its India headcount to 150,000 in the next few years, as the company bets on the country both as a delivery location and as a market, the France-based call centre company’s CEO Daniel Julien and India and Middle East head Bhupender Singh said in an interview. The business process outsourcing company bought India’s Intelenet last year in a deal worth about $1 billion, to grow its digital business and offerings. “We don’t have a target, but the market is growing and we could potentially double the headcount in the next few years,” Singh said.

Teleperformance is also looking at smaller cities in India to expand operations, he added.