Drivers canceling rides on Ola, Uber should be penalized: Consumers

BENGALURU : Drivers canceling confirmed rides on app-based ride-hailing service such as Ola and Uber should be penalised on basis of the total ride fare, said a majority of the respondents surveyed by Local Circles, a social media and citizen engagement platform.

The survey which was conducted across more than 22,000 app-based taxi service users showed that consumers want financial disincentives to be applied on platforms and drivers, in line with penalty charges applied on consumers whenever they cancel a ride.

Around 45% of the users surveyed preferred a fixed amount of Rs. 100 as penalty charges for every cancellation, while 49% of the respondents preferred a penalty amount equivalent to 20% of the canceled ride fare. While only 3% of the users surveyed preferred no penalty charges for canceled rides.