TRAI directs Independent TV to comply with norms following consumer plaints

NEW DELHI: Broadcast regulator Trai has directed Independent TV (formerly Big TV) to comply with provisions of the new regulatory framework for the sector, following numerous consumer complaints on abrupt discontinuation of services without refund.

“The Authority is in receipt of numerous consumer complaints, wherein the subscribers have complained that Independent TV has discontinued channels opted for by the subscribers,” Trai said.

It further noted that in such cases the operator is neither providing services to the consumers despite collecting the money in advance nor any refund has been made to them.