92% of Whatsapp users won’t use pay features if info shared with FB: Survey

A majority of respondents in a survey said they will not use Whatsapp payment features and may discontinue business chat if the app shares information with Facebook and third parties, according to a survey.

The survey — conducted around Whatsapp new proposed policy across the country covering over 17,000 respondents — found that five per cent users have deleted the app, while 22 per cent claimed to have reduced using the mobile messaging platform.

“Whatsapp and Facebook must reconsider this feedback and make changes to their policy if they are serious about Whatsapp Pay becoming a key player in the UPI payments space in India. Currently, Google Pay, Phone Pe and Paytm have a majority of the market share in this segment,” the survey by online platform Localcirlces said.