86% GCCs keeping service expansion as top priority over the next 1 year: EY

Eighty-six per cent of Global Capability Centres (GCCs) in India are looking at service expansion as their top priority over the next 12 months, a report released by consultancy EY said on Wednesday. It added that 56 per cent of GCCs are developing customer-facing products.

In its “GCC Pulse Survey 2023”, based on findings from 87 GCC leaders, EY said that the GCCs are looking to go beyond the traditional services of IT, Customer Interaction Services, Finance, HR and Supply Chain. They are now aiming to foray into Marketing, Legal, ESG, Advanced Analytics and Data Science amid the rising adoption of technology and growth of leadership skills.