70% IT professionals believe remote ITSM has been effective during the pandemic: Survey

Pune: Over 70 per cent of IT professionals believe remote IT service management (ITSM) has been effective over the course of this pandemic, and almost half believe that IT will still not be taken seriously post-pandemic.

ManageEngine, the enterprise IT division of Zoho surveyed over 500 IT professionals to understand the challenges faced by them during this transition to work from home. It found that while they feel essential for business continuity, they also feel underappreciated.

“The IT service desk has been at the frontline in the transition to work from home, from setting up laptops, installing virtual private networks and managing IT assets,” said Kumaravel Ramakrishnan, Product Manager, ManageEngine.