50% BPM revenues come from outcome-based deals

Bengaluru: Business process management (BPM) firms say as much as half their revenue is now coming from outcome-based deals, the share of which has increased sharply in recent years on the back of new business transformation contracts.

With an increasing number of their clients using digital technology-enabled solutions, such as chatbots, to interact with their own customers, BPM companies have seen a significant chunk