Exotel, Microsoft collaborate to provide direct routing for Teams Phone in India

Homegrown cloud communications platform (CPaaS) provider Exotel on Monday signed a collaboration with internet major Microsoft to offer direct routing for Microsoft Teams Phone in India.

Teams Phone customers and users in India can now use Exotel to enable Public Switched Telephone Network (PSTN) calling, said the Bengaluru-headquartered firm in a statement.

Exotel said its secure, compliant, and cloud-based direct routing offering will enable Microsoft’s customers and users in India to enable PSTN calling seamlessly in Teams.

“This collaboration addresses the missing piece of PSTN calling. Cloud based solution for Direct Routing by Exotel in collaboration with Microsoft ensures providing more flexibility to customers along with cost savings,” said Anil Kumar, Chief Technology Officer, Exotel.

“With Exotel’s secure and cloud-based solution, Microsoft Teams customers and users in India can effortlessly enable PSTN calling through select partners, resulting in frictionless conversations, and cost efficiency,” said Bhaskar Basu, Country Head – Modern Work, Microsoft India.