Takes Airtel 5 years, Rs 10,000 fine threat to clear sim conversion request

HYDERABAD: The Telangana State Consumer Disputes Redressal Commission has directed the CEO, AP circle, of Bharati Airtel who is operating from Begumpet in Hyderabad, to refund Rs 1500 collected without any reason from a former employee of a corporate entity. That employee’s name is N Siva Senani, a resident of Gachibowli in Hyderabad.

Siva Senani worked with a corporate company and during his stint with that company he was provided with a corporate mobile connection. He left that job but the sim remained with him and he was using it as his personal phone number in a post paid format. In 2014, he noticed that his telephone bills were increasing gradually from January to July. He requested the Airtel officials to change his mobile usage plan to a different pack known as ‘My Plan 399’ from August 2014. The telecom firm assured the customer that the changed plan will come into force from August 24, 2014.