IT firms must focus on problem recognition and solution mindset: Murthy

Infosys co-founder N R Narayana Murthy on Monday said Indian IT firms must move from reactive problem solving to having a proactive problem recognition and solution mindset which will help increase its per capita revenue productivity.

Speaking at an AIMA event, Murthy said Indian IT companies will continue to grow anywhere between 7 to 10 per cent with operating margins being between 15 and 20 per cent.

He cited the example of customer surveys conducted during his tenure at Infosys, where customers said that while the IT firm was providing great service, they expected the company to play a proactive role in helping resolve strategic issues.

“I think if the Indian IT industry moves from being reactive problem solvers to proactive problem definers and solution providers, then our per capita revenue productivity will improve. We will become much better known and the growth will be spectacular,” he said.