Irate Amazon users vent online about delayed deliveries

Bengaluru: Faced with delays or cancellation of orders of essential items, customers have taken to social media to criticise Amazon India in the past one week, after India imposed a 21-day nationwide lockdown to counter the Covid-19 virus outbreak. The essentials, such as staples, fast-moving consumer goods and other household items, were ordered through its Fresh and Pantry services, and the company typically delivers these within two days at pre-set delivery slots.

However, Amazon India has been unable to fulfil orders due to a combination of large order backlogs and lack of on-ground workers, multiple people in the know of the matter told ET.