India the bellwether for global BPM industry, logs $44 bn revenues: Nasscom

India’s business process management (BPM) sector with revenues at $44 billion experienced double-digit growth of over 14 per cent in FY22 as compared to FY21 and accounts for nearly 40 per cent of global sourcing spend, a Nasscom report said on Wednesday.

Leveraging data to improve operational efficiency will emerge as the top priority for the BPM service providers in the next two years.

As per the findings, over 90 per cent of the surveyed companies are expected to increase IT budgets by more than 10 per cent during the next 12 months though uncertainties like macroeconomic issues, geo-politics and delayed decision making may create some headwinds.