Harnessing the Potential of Voice AI in BFSI and Contact Centres

By Raghu Ravinutala, CEO & Co-Founder, Yellow.ai

The Global Findex Database by the World Bank indicates that almost 80% of adult Indians have bank accounts but are still considered underbanked. With the pandemic driving everyone indoors, we’ve seen an acceleration in banks adopting new-age tech solutions to connect with customers through multiple digital touchpoints, driving an evident shift from financial inclusion to financial empowerment.