Edtech customers face infra, refund issues; 96% seek regulation: Survey

A majority of people who opted for online classes offered by edtech platforms have faced issues around infrastructure required for attending sessions, quality of teachers and refund of subscription fees, a survey report released on Tuesday said.

Online platform Localcircles in its survey found that 69 per cent of such customers have faced issues.

The survey was conducted across 323 districts between April 1 and May 31, 2022 and received 27,000 responses.

“Sixty-nine per cent of those who have taken online coaching/learning classes have faced issues. The question in the survey asked citizens about the kind of issues they or their family members have faced with online coaching/learning classes via edtech platforms.