Airtel, Reliance Jio in fresh spat over ringer time

KOLKATA :Bharti Airtel had warned the Telecom Regulatory Authority of India (Trai) that it will be forced to reduce the ringing time for outgoing calls from its network to 20 seconds – the same as Reliance Jio – which will greatly inconvenience consumers, unless the regulator directs the Mukesh Ambani-owned operator to increase its call ringing duration.

In a September 3 letter to Trai, seen by ET, Airtel said that Jio’s move to reduce call ringing time to 20 seconds unilaterally has resulted in “huge inconvenience to customers on the Airtel network because many of these calls from RJIL (Reliance Jio) customers get disconnected even before they are picked up…”