Trai directs telcos to submit service quality reports for each State, UT

Taking a serious note of call drops related complaints and service quality issues, regulator Trai on Friday directed telecom service providers to submit service quality reports for each State and Union Territory.

Now, telecom companies will have to report more granular data that will help identify patchy networks and problem areas upfront.

In another move that would cheer telecom consumers, the regulator has released draft regulation on review of ‘The Quality of Service (Code of Practice for Metering and Billing Accuracy) Regulations, 2023’ and draft guidelines.