Indian Railways announces integrated Rail Madad Helpline number “139”

To overcome the inconvenience over multiple helpline numbers for grievances and enquiry during railway travel, Indian Railway has integrated all railway helplines into a single number1–39 (Rail Madad Helpline) for quick grievance during the journey.

According to an official statement: “Various Railway grievances helplines were discontinued last year. Now, Helpline number 182 would also be discontinued from March 1 and merged into 139 which is available in twelve languages.

Passengers can opt for IVRS (Interactive Voice Response System), or directly connect to the call-centre executive by pressing (asterisk). There is no need for a smartphone to call on 139, thus, providing easy access to all mobile users.