Microsoft Azure helps IRCTC chatbot boost user experience by 70%

New Delhi: Microsoft said on Tuesday that its Azure Cloud platform has helped Indian Railway Catering and Tourism Corporations (IRCTC) AI-powered chatbot AskDISHA improve satisfaction of customer interactions by 70 per cent.

Developed by conversational AI platform CoRover, the virtual assistant uses technologies like artificial intelligence (AI), machine learning (ML) and natural language processing (NLP) to answer passenger queries.

Following the success of AskDISHA, IRCTC is partnering with CoRover to co-sell and re-sell AI products and services to government and private organisations across industries, the company said in a statement.