How Microsoft worked with CBI to take down Windows tech support scamming firms in India

As our dependency on laptops and PCs grow with ‘work from home’ setups, scammers get a bigger ground to play on and a larger audience to play with. And scammers can dupe you in various ways, one of which is a phone call impersonating someone from a genuine company.

There have been several cases where users have received calls from Microsoft ‘authorised’ executives to fix their Windows PC, which was working just fine. These executives call to report a fake flaw and inform users that it must be taken care of immediately. And fixing that would mean you need to pay them some fees.

If you have encountered similar calls, that, my friends, was probably a scam call.

Why? Because Microsoft never calls you to offer fixes or report your Windows device. All it has to do is to send an update over-the-air, which includes the fix.