Travel firms get battle-ready for post-Covid scenario even as unknowns loom

Travel companies are working on new business plans, devising ways to engage with customers and training their staff to adapt to the post-Covid-19 business environment.

The travel industry has come to a grinding halt with imposition of travel bans and curfews across the world and uncertainty remains over when the restrictions will be lifted. “Right now, our priority is to protect the organisation and the employees,” said Thomas Cook India’s chairman and managing director Madhavan Menon.

“We have several projects underway to see what changes need be made in our products, technologies, customer engagement and workplace. That is our focus,” Menon added.