Softdial Contact Center

Sytel Ltd develops and supplies Softdial Contact Center® (SCC) multimedia cloud contact center solutions, for quick and easy deployment. The company claims that all Sytel cloud components are secure, resilient and scale seamlessly from 50 agents to 10,000+, whether local, mobile or remote. SCC is deployed in over 50 countries around the world. TelecomLive spoke to their CEO. Here are the excerpts.