Companies can use existing knowledge to reskill employees: Genpact

Gianni Giacomelli, chief innovation leader at Genpact, a professional services firm, believes there are many “invisible employees” in organisations, who already have the expert skills and knowledge others need. Turning those “invisibles” into knowledge leaders could prove to be a secret reskilling weapon for companies, he adds.

Giacomelli said corporate learning and development programmes must receive the same type of deep design thinking as customer-facing products and services. In this way, he said, businesses have an opportunity to create their very own “network of knowledge” to reskill employees faster and more efficiently.

A recent study by Genpact showed a notable disconnect between executives and workers on reskilling offerings. “It is time to utilise the knowledge that already resides within the organisation. Identify the nodal individuals who either possess or broker the new skills and leverage them,” said Giacomelli.