Direct-to-home (DTH) subscribers in the city are a harried lot with their chosen packages taking long to get activated and channels disappearing suddenly in the new tariff regime over the last month or so.
A large number of cable TV subscribers had faced similar problems during the transition to the new regime.
Many DTH subscribers in the city said the websites of the service providers, where one has to register his or her choice, were difficult to navigate. The helplines are of little help, too.
Those who have got in touch with the dealers who had sold them the connections alleged no help came their way.