BPO articles

Snapdeal holds preliminary talks with BPOs to outsource call centre

MUMBAI: Snapdeal has begun preliminary talks with BPO providers to outsource its call centre, two people with knowledge of the discussions said, as the ecommerce company looks to scale up customer support to match sales growth. Snapdeal previously ran its call centre in-house. The company is now looking at a hybrid strategy ” in-house and

Indian IT captured quarter of top 100 outsourcing deals in 2014

Pune : India-based IT companies captured nearly a quarter of the top 100 outsourcing deals in 2014, said International Data Corporation’s (IDC) analysis of worldwide outsourcing deals during the 2012-2014 time period. The analysis also shows that the top five vendors in 2014 captured more than 50% of the total contract value (TCV) of top

UST Global to expand India workforce, will hire 5,000 people

NEW DELHI: IT services firm UST Global today said it will hire 5,000 people in India over the next three years as part of its expansion plans. Besides, the company will also ‘train and hire’ 10,000 differently-abled individuals from India over this period under a separate programme. UST Global today also signed a seven-year USD

Govt mulls scheme to promote BPOs across the country

NEW DELHI: The Centre is in the process of finalising a policy to promote BPO activities in the country after implementing a scheme to incentivise these operations in the Northeast, claiming it would be a “game changer”. A policy on Business Process Outsourcing (BPO) operations in the country “is in the final stages of finalisation,”

H-1B workers have minimal skills: Infosys whistleblower

Washington: H-1B workers replacing Americans have minimal skills and little or no business knowledge, a whistleblower from Indian IT giant Infosys has said and asked lawmakers not to increase the number of much sought-after visas and plug in the loopholes in the immigration system. Jay B Palmer, whose visa fraud case against Infosys had led

Wipro plans to launch BPO service for the domestic market

Bengaluru: After introducing the new structure which is exactly the mirror image of the verticals and service lines of Wipro’s global business, Wipro Infotech, the company’s domestic India and the Middle East business is now planning to introduce newer services and capabilities. Starting from the current year, Wipro Infotech is planning to formally launch business

Infosys opens BPO centre in Puerto Rico to cater to aviation sector

Bengaluru: Infosys BPO, the business process outsourcing services subsidiary of Infosys has opened a new centre in Puerto Rico. The centre which would employs around 250 employees to begin with has been set up in collaboration with the Commonwealth of Puerto Rico and the Puerto Rico Industrial Development Company (PRIDCO), The Bengaluru-headquartered company said in

BPO companies get new growth drivers

MUMBAI: Business process outsourcing companies are once again optimistic about the domestic market, as a new breed of customers including e-commerce firms and existing clients raise spending on customer service. Over the past few years, a slew of BPO companies bowed out of the Indian market as their largest customers — telecom firms — pushed

TCS BPO head Abid Ali Neemuchwala quits company after a 23 year stint

BANGALORE/MUMBAI: Tata Consultancy Services’ head of business process outsourcing, Abid Ali Neemuchwala, has quit the company, sources with knowledge of the matter told ET. Neemuchwala has spent about 23 years at India’s largest software company and was appointed to the head of the BPO unit in 2009. Neemuchwala has been spearheading the company’s move to