B2X inks pact with Google; sees India revenues grow by 50% annually in last 2 years

B2X, an end-to-end customer care solutions provider for mobile and IoT devices announced on Wednesday that it has become the authorized service partner for Google Pixel, a handset by Google.

“We are extremely excited to help Google provide premium service for people using Pixel in India. We will make sure that we exceed their expectations and deliver seamless and fast service and support for any question people may have around their smartphones,” says Maximilian Grabmayr, CEO of B2X India.

The company that provides after sales service for Apple, Samsung has seen its India revenues grow by about 50% annually for the last two years.

“More than 50% of the after sales business is run by mom and pop shops. In the last two years we have seen our revenues in India go up on an average of 50%,” said Maximilian Grabmayr, CEO of B2X India.

For its Google customers, the services company will send their technicians to the customer’s doorstep for after sales service. Grabmayr added that he hoped similar service would be provided for their other clients as well.

“Experience in after sales service increases customer stickiness and India being the fastest growing smartphone market is a priority for us,” said Grabmayr.

Lately telecom operators too have started after sales services for their customers Incumbents like Airtel and Vodafone provide started data security and insurance covers in case of phone damages to increase their customer stickiness. For Rs 49-79 a month, operator will pick up a broken phone from subscriber’s home and repair its damages, provide anti-virus app to protect your handset and data from any attack, give a cloud backup, and even give you an insurance cover that can go as much as Rs 50,000 for a year.

B2X said that they have the tag of being the authorized after sales service providers with a in-house team of experts unlike operators who may outsource the work.

The company also announced appointment of Deep Prakash Pant as the new CEO for B2X India, replacing Max Grabmayr who will resume a new position at the B2X headquarter in Munich, Germany. Prior to joining B2X, Pant was the practice head (digital) at British Telecom Global Services India.

“We hold 5% of organised services business today and aim to scale it up to 15% in the next 2-3 years,” said Pant.

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