Bihar & Jharkhand

The Telecom Enforcement Resource & Monitoring (TERM) cell of the Department of Telecommunications (DoT) is investigating a complaint filed by Amit Vikram, an ex-employee of Bharti Airtel in the Bihar & Jharkhand Circles. The complainant alleges that Bharti Airtel has established several Customer Acquisition Form (CAF) generating factories for fabricating records of its subscribers so that the penalties payable for every unverified customer is kept to the minimum by manipulating CAF documents.